Frequently Floated Questions
We’ve got answers, so you can stop flapping and start floating.
Whether you're wondering how to personalise your lounger, swap out a cover, or figure out if the Lazy Chair XXL is your spirit animal (hint: it is), you’ve drifted into the right place.
We’ve rounded up the most common questions about our premium lilos, so you can spend less time scrolling and more time soaking. Still can’t find what you’re looking for? Don’t worry, we don’t ghost. Reach out and we’ll get you sorted, stat.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, Amex), PayPal, Apple Pay, Google Pay, and other local methods depending on your region. If you can tap it, you can probably use it.
Can I use multiple payment methods on one order?
Sorry, one float at a time. You’ll need to stick to a single payment method per order.
I have a discount code. Where do I use it?
You’ll find a little box during checkout asking for your code. Pop it in, hit apply, and watch the price dip like your feet in a sun-warmed pool.
Can I change or cancel my order after I’ve placed it?
If it hasn’t shipped yet, we’ll do our best to intercept it. Just reach out as soon as possible. Once it's floating its way to you, it’s a little trickier. But don’t worry, we’ve got return options.
Shipping & Delivery
Where do you ship to?
We ship worldwide. Whether you’re poolside in Palm Springs or lakeside in Lapland. If you’ve got a postal code, chances are we float there.
Where do you ship from?
All orders ship from our warehouse in Belgium for swift floating. Centrally located for fast, efficient delivery across the globe.
How much does shipping cost?
Nothing. Nada. Zilch. We offer free worldwide shipping on all loungers, no minimums, no fine print. Just smooth sailing from our place to your pool.
How long will it take to receive my order?
Standard shipping typically takes:
- Europe : 5-7 business days
- Rest of the world : 7 - 21 business days
Personalised loungers may take a little longer. Perfection takes time.
Can I track my order?
Absolutely. Once your order ships, you’ll get a tracking link faster than you can say “where’s my float?”.
Do you ship to PO boxes or parcel lockers?
We recommend using a physical address if possible, our lilos like room to stretch. That said, if your local courier accepts large parcels at your PO box, we’re happy to give it a try. Check the package dimensions on the detailed product information.
My package is late or missing. What do I do?
Don't panic, and definitely don’t blow the moment. Reach out to us with your order number and we’ll help track it down, reroute it, or float you a solution.
Returns, Exchanges & Repairs
Can I return my lounger if I change my mind?
Sure can, as long as it’s unused and in its original packaging. You’ve got 14 days to decide if it’s float or no-float. Personalised items, however, are non-returnable (unless we messed something up, then it’s on us).
How do I start a return?
Easy. Drop us a message via our contact form or email with your order number and reason for return. We’ll send you the return instructions faster than a cannonball splash.
Do I have to pay for return shipping?
We cover the ride back for damaged or incorrect orders. For other returns, shipping costs are on you. Fair’s fair, right?
Can I exchange my lounger for a different model or colour?
Of course, as long as it hasn’t been used and it’s not a Personal trim. Just contact us within 14 days of receiving your order and we’ll float some options your way.
What if my lounger arrives damaged?
We hate when that happens. But we’ll make it right. Snap a few photos, email us, and we’ll sort it out with a replacement, repair, or refund.
Account & Admin Stuff
Do I need an account to place an order?
Nope! Float in as a guest if you’d like. But if you want to track your orders, view past purchases, and speed up future checkouts, creating an account is a smart move.
How can I change my shipping or billing address?
If your order hasn’t shipped yet, contact us ASAP and we’ll do our best to update it. For future orders, you can manage your addresses straight from your account dashboard.
Can I get an invoice for my order?
Yes. Invoices are automatically emailed to you after purchase. Can’t find it? We’ll happily resend it, just drop us a line.
Do you store my payment information?
Nope. For your safety, all payments are processed securely via trusted third-party providers. We never store your card details ourselves.
Is my personal information safe with you?
Absolutely. We’re not in the business of leaking data, just good vibes. Your info is protected under European GDPR privacy standards and Belgian privacy law.
General Float-quiries
What makes The Fillup Club different?
We’re not your average inflatable. With premium materials, interchangeable covers, customisation options, and a seriously sexy silhouette, our loungers are designed to last, turn heads, and float your boat. Literally.
Where are your loungers made?
Our products are designed and made in Belgium and responsibly manufactured with quality and sustainability in mind. We work with expert partners to ensure every stitch, seam, and float is up to standard.
Can I buy your loungers in a physical store?
Right now, we’re an online-first brand, so we can float direct to you, with no middlemen or markups. That said, pop-ups and collabs? Never say never.
Are your covers replaceable?
Absolutely. Swap out your cover instead of tossing the whole lounger. It's part of our Filled-to-last promise. Fresh look, same comfy float. Shop our replaceable covers here!
Do you ever restock limited edition designs?
Rarely. When they’re gone, they’re gone-gone. If you see something you love, don’t sleep on it (but do float on it). Pro tip: sign up for our newsletter and be the first to know what’s coming next.